FREQUENTLY ASKED QUESTIONS
Welcome to Valin Candle’s FAQ.
Here you’ll find answers to some of the most common questions about our candles, scents, orders, shipping, returns, gifting, and wholesale opportunities.
If you cannot find the information you’re looking for, please contact us at [email protected].
WHAT IS VALIN CANDLE?
Valin Candle is a candle brand dedicated to creating beautifully scented, hand-poured soy candles designed to bring warmth, character, and atmosphere into your space.
Our candles are made with 100% soy wax and cotton wicks and are available in a curated collection of fragrances designed to create different moods and experiences.
WHERE IS VALIN CANDLE BASED?
Valin Candle LLC is based in New York, United States.
WHERE DOES VALIN CANDLE SELL AND SHIP?
Valin Candle currently sells and ships within the United States only.
We do not currently offer international shipping.
WHAT ARE VALIN CANDLES MADE OF?
Our candles are made with 100% soy wax and cotton wicks.
Our fragrances are phthalate-free, and our candles are vegan and cruelty-free.
WHAT SIZE ARE VALIN CANDLES?
Our current candle collection is available in an 8 oz (225 g) size.
HOW LONG DOES A VALIN CANDLE BURN?
Our 8 oz candles have an approximate burn time of 30–40+ hours, depending on factors such as burning conditions, wick maintenance, and how the candle is used.
ARE VALIN CANDLES VEGAN?
Yes. Valin Candles are vegan.
ARE VALIN CANDLES CRUELTY-FREE?
Yes. Valin Candles are cruelty-free.
ARE YOUR FRAGRANCES PHTHALATE-FREE?
Yes. Our fragrances are phthalate-free.
HOW SHOULD I BURN MY VALIN CANDLE FOR THE FIRST TIME?
For the first burn, allow the candle to burn long enough for the melt pool to reach close to the edges of the container.
This helps establish an even melt pattern and can help prevent tunneling during future burns.
Avoid burning the candle for excessively long periods.
HOW SHOULD I TRIM THE WICK?
Before each burn, trim the wick to approximately 1/4 inch.
Keeping the wick properly trimmed helps promote a more controlled flame and an even burn.
HOW LONG SHOULD I BURN MY CANDLE AT ONE TIME?
As a general candle-care practice, we recommend burning your candle for no more than approximately 4 hours at a time.
Always allow the candle to cool completely before relighting it.
SHOULD I EVER LEAVE A BURNING CANDLE UNATTENDED?
No.
Never leave a burning candle unattended.
Keep your candle away from children, pets, curtains, drafts, and flammable objects, and always place it on a stable, heat-resistant surface.
STOP USING THE CANDLE WHEN ONLY A SMALL AMOUNT OF WAX REMAINS AT THE BOTTOM OF THE CONTAINER.
Do not burn a candle all the way down to the bottom of the container.
Discontinue use when approximately 1/2 inch of wax remains.
WHAT SCENTS DOES VALIN CANDLE CURRENTLY OFFER?
Our current collection includes six fragrances:
Eucalyptus & Mint
A fresh, clean, spa-inspired fragrance designed to create a refreshing and relaxing atmosphere.
Citron Mandarin
A bright citrus-inspired fragrance with an uplifting and vibrant character.
Passionfruit Pineapple
A tropical, fruity fragrance inspired by the fresh and vibrant character of passionfruit and pineapple.
Lavender
A calming floral fragrance with the familiar soothing character of lavender.
French Lilac
A soft and elegant floral fragrance inspired by the delicate aroma of lilac.
Bohemian Rose
A romantic rose-inspired fragrance with a sophisticated floral character.
WHICH VALIN CANDLE SCENT SHOULD I CHOOSE?
It depends on the atmosphere you want to create.
For a fresh, spa-inspired atmosphere, we recommend Eucalyptus & Mint.
For a bright and energetic citrus experience, try Citron Mandarin.
For a tropical and fruity atmosphere, Passionfruit Pineapple is a great choice.
For a calming and relaxing environment, Lavender is an excellent option.
For a soft and elegant floral atmosphere, consider French Lilac.
For a romantic and sophisticated floral experience, Bohemian Rose is a natural choice.
DO ALL VALIN CANDLES HAVE THE SAME SIZE AND FORMULA?
Our current collection uses the same 8 oz (225 g) candle format. The primary difference between the products is the fragrance.
HOW DO I PLACE AN ORDER?
Simply select the candle or candles you would like to purchase, add them to your cart, and proceed to checkout.
Enter your shipping and payment information and complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation.
CAN I CANCEL MY ORDER?
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation requests received before your order enters processing.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our Refund & Return Policy.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you realize that your shipping address is incorrect, contact us immediately at [email protected].
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Payments are processed securely through Stripe and the payment methods made available during checkout.
WHERE DOES VALIN CANDLE SHIP?
We currently ship within the United States only.
We do not currently offer international shipping.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are generally processed within 3–5 business days after successful payment.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
HOW LONG WILL SHIPPING TAKE?
Available shipping methods and estimated delivery times are displayed during checkout.
Delivery estimates begin after your order has been processed and handed over to the shipping carrier.
Shipping times are estimates and are not guaranteed unless a specific guaranteed service is expressly stated at checkout.
DO YOU OFFER FREE SHIPPING?
Yes.
Valin Candle currently offers free shipping on orders over $100 within the United States.
This offer is subject to change or termination at Valin Candle’s discretion.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.
Please allow the shipping carrier time to scan and update the tracking information after your package has been accepted.
WHAT IF MY PACKAGE IS DELAYED?
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.
Shipping delays may occur because of weather, carrier disruptions, transportation delays, holidays, peak shipping periods, or other circumstances beyond our reasonable control.
If you experience a shipping issue, contact us at [email protected] and we will do our best to assist you.
WHAT IF MY PACKAGE SAYS DELIVERED BUT I CANNOT FIND IT?
First, check your front door or designated delivery location, mailroom or package room, household members, neighbors, building management, and the carrier’s delivery information.
If you still cannot locate your package, contact us at [email protected].
We may request additional information or documentation from the shipping carrier.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
Please inspect your order when it arrives.
If your package or product arrives damaged, contact us at [email protected] as soon as reasonably possible.
Please include your order number, a description of the damage, photographs of the damaged product, and photographs of the shipping box and packaging.
WHAT IS VALIN CANDLE’S RETURN POLICY?
Eligible returns may be requested within 14 calendar days from the date your order is delivered.
The product must generally be unused, unburned, in its original condition and packaging, and include proof of purchase.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR RETURN?
Used, burned, melted, or intentionally altered candles are not eligible for return due to preference or change of mind.
Other non-returnable items may include personalized or customized products, gift cards, final-sale products, clearance merchandise, and products specifically identified as non-returnable at the time of purchase.
Exceptions may apply where required by applicable law.
HOW DO I REQUEST A RETURN?
Before sending any product back, contact us at [email protected].
Please provide your full name, order number, product you wish to return, reason for the return, and photographs when applicable.
Do not send merchandise back without receiving return instructions from Valin Candle.
WHO PAYS FOR RETURN SHIPPING?
Unless the return is the result of an error on our part or involves a defective, damaged, or incorrectly fulfilled product, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
WHEN WILL I RECEIVE MY REFUND?
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are generally issued to the original payment method.
Valin Candle generally processes approved refunds within 5–10 business days after the returned product has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
DO YOU OFFER EXCHANGES?
Valin Candle does not currently offer direct product exchanges.
If you would like a different product, you may return the eligible product in accordance with our Refund & Return Policy and place a new order.
WHAT IF I RECEIVE THE WRONG PRODUCT?
If you receive an incorrect product or an item is missing from your order, contact us at [email protected] as soon as possible.
Please provide your order number and a description of the issue so that we can review the order and determine the appropriate resolution.
CAN I SEND A VALIN CANDLE AS A GIFT?
Yes.
Valin Candle can be ordered as a gift and shipped directly to the recipient.
CAN I PERSONALIZE A CANDLE AS A GIFT?
Yes.
Customers may request a personalized name or message to be included on the candle label where available.
Simply provide the requested name or personalization details in the order notes during checkout.
CAN I INCLUDE A PERSONAL MESSAGE WITH MY ORDER?
Yes.
You can include a note or letter with a personalized message for the recipient.
Simply write the message you would like us to include in the order notes section during checkout.
DO I NEED TO CONTACT VALIN CANDLE BEFORE PLACING A GIFT ORDER?
No.
You can place your order directly through our Website.
Simply enter the recipient’s shipping information and include any requested personalization or gift message in the order notes during checkout.
DOES VALIN CANDLE OFFER WHOLESALE OR BULK ORDERS?
Yes.
Valin Candle accepts wholesale and bulk-order inquiries.
For information about wholesale pricing, minimum quantities, custom arrangements, or other bulk-order opportunities, please contact us directly.
HOW DO I INQUIRE ABOUT WHOLESALE OR BULK ORDERS?
Email us at [email protected] with information about what you are looking for and the approximate quantity you are interested in purchasing.
Our team will provide additional information regarding availability, pricing, and ordering options.
HOW CAN I CONTACT VALIN CANDLE?
For questions about products, orders, shipping, returns, wholesale opportunities, or anything else, contact us at:
Valin Candle LLC
New York, New York, United States
We are happy to assist you with any questions that are not answered here.