TERMS OF SERVICE
Last Updated: August 26, 2026
Welcome to Valin Candle LLC. These Terms of Service govern your access to and use of www.valincandle.com (the “Website”) and your purchase and use of products offered through the Website.
By accessing our Website, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced herein. If you do not agree with these Terms, please do not use the Website or purchase our products.
ABOUT VALIN CANDLE
Valin Candle LLC (“Valin Candle,” “we,” “us,” or “our”) is a limited liability company located in New York, United States.
Our Website is operated to offer candles and related products directly to consumers.
ELIGIBILITY
By using this Website, you represent that you are legally capable of entering into a binding agreement under applicable law.
If you are under the age of majority in your jurisdiction, you may use the Website only with the involvement and consent of a parent or legal guardian.
PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, fragrance descriptions, dimensions, colors, burn times, and other product information displayed on our Website are accurate.
However, customers acknowledge that:
• Product colors may vary depending on your device or display settings.
• Handcrafted or hand-poured products may have minor variations in appearance.
• Natural materials, waxes, fragrances, and other components may produce variations between individual products.
• Product availability may change without notice.
• We reserve the right to modify, discontinue, or update products at any time.
Minor variations in appearance, color, texture, or fragrance that do not affect the intended function or safety of a product do not necessarily constitute a defect.
CANDLE SAFETY
Candles involve an open flame and must always be used responsibly.
Customers are responsible for following all candle safety instructions provided with the product and for using candles only for their intended purpose.
Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials, curtains, drafts, and other sources of heat.
Failure to follow candle safety instructions may result in fire, property damage, personal injury, or other harm.
To the fullest extent permitted by applicable law, Valin Candle is not responsible for damage or injury resulting from misuse, improper burning, neglect, failure to follow safety instructions, or use of a product contrary to its intended purpose.
ORDERS
When you place an order through our Website, you agree to provide accurate, complete, and current information.
We reserve the right to:
• Refuse or cancel an order.
• Limit quantities purchased.
• Correct pricing, product, or listing errors.
• Cancel orders affected by suspected fraud or unauthorized activity.
• Contact you regarding information necessary to complete your order.
If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method, subject to applicable law.
An order confirmation does not necessarily constitute acceptance of an order. We reserve the right to accept or decline an order before fulfillment.
PRICING AND TAXES
All prices displayed on the Website are in U.S. dollars unless otherwise stated.
Prices may change at any time without prior notice. Price changes will not affect orders that have already been accepted, except where necessary to correct an obvious pricing or listing error.
Applicable sales tax and shipping charges will be calculated and displayed during checkout when applicable.
PAYMENTS
Payments are processed through third-party payment providers, including Stripe, which may process payment and transaction information on our behalf.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Payment processing may be subject to the applicable terms and privacy policies of the payment provider.
SHIPPING
Our shipping practices are governed by our Shipping Policy, which forms part of these Terms of Service.
Valin Candle currently ships to addresses within the United States only.
Orders are generally processed within 3–5 business days after successful payment.
Estimated delivery times provided at checkout are estimates and may vary due to carrier delays or circumstances beyond our reasonable control.
RETURNS AND REFUNDS
Our return and refund practices are governed by our Refund & Return Policy, which forms part of these Terms of Service.
Eligible returns may be requested within 14 calendar days of delivery, subject to the conditions and exclusions described in our Refund & Return Policy.
INTELLECTUAL PROPERTY
All content appearing on the Website, including but not limited to:
• Valin Candle logos and trademarks
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Videos
• Illustrations
• Website designs
• Text
• Original creative materials
is owned by or licensed to Valin Candle LLC unless otherwise stated.
You may not reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit our content without prior written permission from Valin Candle.
USER REVIEWS AND SUBMITTED CONTENT
If you voluntarily submit reviews, photographs, testimonials, comments, or other content to Valin Candle, you represent that you have the right to submit such content.
By submitting content to us, you grant Valin Candle a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, distribute, and adapt that content for legitimate business, promotional, advertising, and marketing purposes, subject to applicable law.
We reserve the right to remove or decline content that we reasonably believe is unlawful, defamatory, misleading, abusive, discriminatory, infringing, or otherwise inappropriate.
THIRD-PARTY SERVICES
Our Website relies on third-party services to provide certain functions, including payment processing, analytics, advertising, website functionality, and other business services.
These services may include:
• WooCommerce
• Stripe
• Google Analytics
• Meta
• TikTok
Third-party services may operate under their own terms and privacy policies.
Valin Candle is not responsible for the independent practices, availability, or policies of third-party services.
WEBSITE AVAILABILITY
We make reasonable efforts to maintain the Website, but we do not guarantee that it will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify portions of the Website for maintenance, updates, security, technical issues, or other legitimate business purposes.
DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that:
• The Website will always be available.
• The Website will be error-free.
• Information displayed on the Website will always be complete or current.
• The Website will always be free from viruses or other harmful components.
Nothing in these Terms is intended to exclude any warranty or consumer protection right that cannot legally be excluded under applicable law.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Valin Candle LLC and its owners, employees, contractors, affiliates, service providers, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products purchased through the Website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Valin Candle LLC, its owners, employees, contractors, affiliates, service providers, and agents from claims, losses, liabilities, damages, and reasonable expenses arising from:
• Your violation of these Terms.
• Your misuse of the Website.
• Your misuse of our products.
• Your violation of applicable laws or third-party rights.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute shall be handled by a court of competent jurisdiction, subject to any rights and remedies available to consumers under applicable law.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
CONTACT US
If you have questions regarding these Terms of Service, please contact us:
Valin Candle LLC
New York, New York, United States
Email: [email protected]
Website: www.valincandle.com