SHIPPING POLICY

Last Updated: August 26, 2026

At Valin Candle LLC, we carefully prepare and package every order so that your products arrive safely and in excellent condition.

SHIPPING DESTINATION

Valin Candle currently ships to addresses within the United States only.

We do not currently offer international shipping.

ORDER PROCESSING

Orders are generally processed within 3–5 business days after payment has been successfully received.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

During product launches, holidays, promotional periods, or unusually high order volumes, processing may take longer than normal.

SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address and the shipping services available for your order.

Delivery estimates begin after your order has been processed and handed over to the shipping carrier.

Shipping times are estimates and are not guaranteed unless a specific guaranteed service is expressly stated at checkout.

SHIPPING CHARGES

Shipping charges are calculated and displayed during checkout.

Shipping costs may depend on factors including:

• Shipping destination
• Package weight and dimensions
• Number of products ordered
• Shipping method selected
• Applicable promotions

Any applicable shipping charges will be shown before you complete your purchase.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow the shipping carrier time to scan and update the tracking information after the package has been accepted.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

Valin Candle is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• Holidays and peak shipping periods
• Incorrect or incomplete shipping information
• Government restrictions
• Other events beyond our reasonable control

We will make reasonable efforts to assist customers with shipping-related issues.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that your shipping address is incorrect, contact us immediately at [email protected].

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned to Valin Candle because the shipping address provided by the customer was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

LOST OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

• Your front door or designated delivery location
• Mailroom or package room
• Household members
• Neighbors
• Building management
• The carrier’s delivery information

If you are still unable to locate the package, contact us at [email protected] so we can assist you.

We may request additional information or documentation from the shipping carrier.

STOLEN PACKAGES

Valin Candle is not responsible for packages that are stolen after the shipping carrier confirms delivery to the address provided by the customer, except where otherwise required by applicable law.

Customers are encouraged to provide a secure delivery location whenever possible.

DAMAGED PACKAGES

Please inspect your order when it arrives.

If your order arrives damaged, contact us at [email protected] as soon as reasonably possible.

Please include:

• Your order number
• A description of the damage
• Photographs of the damaged product
• Photographs of the shipping box and packaging

This information may be necessary for us to evaluate the issue and determine the appropriate resolution.

INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, contact us at [email protected] as soon as possible.

Please provide your order number and a description of the issue.

We will review the order and determine the appropriate resolution.

CONTACT US

For questions regarding shipping or an existing order, please contact:

Valin Candle LLC
New York, New York, United States
Email: [email protected]
Website: www.valincandle.com