REFUND & RETURN POLICY
Last Updated: August 26, 2026
At Valin Candle LLC, we want you to be satisfied with your purchase. Because our products are candles and fragrance-based goods, certain conditions apply to returns.
- RETURN PERIOD
Eligible returns may be requested within 14 calendar days from the date your order is delivered.
You must contact us within this 14-day period to request a return.
Returns requested after the applicable period may not be accepted except where required by applicable law.
- RETURN ELIGIBILITY
To be eligible for a return, the product must generally:
• Be unused.
• Be unburned.
• Be in its original condition.
• Be in its original packaging.
• Include proof of purchase.
• Not show signs of damage caused by the customer.
Because candles are consumable products, used, burned, melted, or intentionally altered candles are not eligible for return due to preference or change of mind, except where the product is defective or otherwise covered by applicable law.
- HOW TO REQUEST A RETURN
Before sending any product back, contact us at:
Please include:
• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs, when applicable
Do not send merchandise back without receiving return instructions from Valin Candle.
- DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, or you receive an incorrect product, contact us at [email protected] as soon as possible.
Please provide:
• Your order number
• Photographs of the product
• Photographs of the packaging
• A description of the issue
If we determine that the product was damaged during shipping, defective, or incorrectly fulfilled, we may provide a replacement, refund, or another appropriate resolution.
- NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, the following items are not eligible for return:
• Used or burned candles
• Melted products resulting from customer handling or improper storage
• Products damaged after delivery through customer use
• Personalized or customized products
• Gift cards
• Final-sale products
• Clearance merchandise
• Products specifically identified as non-returnable at the time of purchase
- SALE AND DISCOUNTED PRODUCTS
Unless otherwise stated at the time of purchase, sale, discounted, and promotional merchandise is final sale.
This restriction does not apply to products that are defective, damaged during shipment, incorrectly fulfilled, or otherwise subject to a refund or replacement right under applicable law.
- RETURN SHIPPING
Unless the return is the result of an error on our part or involves a defective, damaged, or incorrectly fulfilled product, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
- REFUND PROCESS
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Valin Candle generally processes approved refunds within 5–10 business days after the returned product has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
- PARTIAL REFUNDS
In certain circumstances, a partial refund may be offered for returned products that have minor damage, missing packaging, or other conditions that affect their resale value, to the extent permitted by applicable law.
- EXCHANGES
Valin Candle does not currently offer direct product exchanges.
If you would like a different product, you may return the eligible product in accordance with this policy and place a new order.
- CANCELING AN ORDER
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation requests received before the order enters processing.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.
- REFUNDS FOR CANCELLED ORDERS
If Valin Candle cancels an order before shipment, any applicable refund will generally be issued to the original payment method.
- CONTACT US
For questions regarding returns, refunds, or exchanges, please contact:
Valin Candle LLC
New York, New York, United States
Email: [email protected]
Website: www.valincandle.com