PRIVACY POLICY

Last Updated: August 26, 2026

Valin Candle LLC (“Valin Candle,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.valincandle.com, purchase our products, communicate with us, or otherwise interact with our Website.

  1. INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect the following categories of information.

CONTACT INFORMATION

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

ORDER INFORMATION

This may include:

• Products purchased
• Order history
• Order number
• Transaction information
• Shipping information
• Billing information
• Customer service communications

PAYMENT INFORMATION

Payments made through our Website are processed through third-party payment providers, including Stripe.

We may receive transaction-related information necessary to process and fulfill your order, but payment card information may be processed directly by the payment provider in accordance with its own policies and security practices.

DEVICE AND USAGE INFORMATION

When you visit our Website, certain information may be automatically collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Website interactions
• Approximate geographic information derived from technical data

  1. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you place an order.
• When you create or use an account.
• When you submit information through our Website.
• When you subscribe to marketing communications.
• When you contact us.
• Automatically through cookies, pixels, tags, analytics technologies, and similar tools.
• Through third-party services that support our business operations.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders.
• Process payments.
• Ship products.
• Send order confirmations.
• Send shipping notifications.
• Provide customer support.
• Respond to questions and requests.
• Maintain and operate our Website.
• Improve our products, services, and Website.
• Analyze Website performance.
• Understand customer interactions with our Website.
• Detect and prevent fraud.
• Protect the security of our Website and business.
• Send marketing communications where permitted.
• Measure advertising and marketing performance.
• Provide relevant advertising or remarketing where applicable.
• Comply with applicable legal obligations.
• Enforce our agreements and policies.

  1. WOOCOMMERCE

Our Website uses WooCommerce as its e-commerce platform.

WooCommerce and the WordPress environment supporting our Website may process information necessary to operate our online store, including customer information, order information, billing and shipping information, and information associated with orders and accounts.

The specific information processed may depend on the WooCommerce configuration, plugins, extensions, and other technologies installed on our Website.

  1. STRIPE PAYMENT PROCESSING

We use Stripe to process payments and support payment-related functions.

When you make a purchase, information necessary to process the transaction may be transmitted to Stripe or other payment-related providers involved in completing the transaction.

This may include information such as:

• Name
• Email address
• Billing address
• Shipping address
• Payment information
• Transaction amount
• Purchase information
• Order information

Stripe may process this information according to its own privacy policy and applicable legal requirements.

  1. GOOGLE ANALYTICS

We use Google Analytics to help us understand how visitors interact with our Website and to analyze Website performance.

Google Analytics may use cookies, identifiers, and similar technologies to collect information about Website activity.

Information collected through analytics may include:

• Pages visited
• Website interactions
• Device information
• Browser information
• Approximate location
• Traffic sources
• Session information

We use this information to understand Website usage, improve the customer experience, and evaluate the effectiveness of our Website and marketing efforts.

  1. META TECHNOLOGIES

We may use technologies provided by Meta, including Meta advertising and measurement technologies such as the Meta Pixel, where configured on our Website.

These technologies may collect information about interactions with our Website, such as pages viewed, products viewed, purchases, and other events.

We may use this information to:

• Measure advertising performance.
• Understand conversions.
• Build or use advertising audiences.
• Deliver relevant advertising.
• Conduct remarketing.
• Improve our marketing campaigns.

The actual information collected depends on the Meta technologies and settings implemented on our Website.

  1. TIKTOK TECHNOLOGIES

We may use technologies provided by TikTok, including TikTok advertising and measurement technologies such as the TikTok Pixel, where configured on our Website.

These technologies may collect information about Website interactions and events for purposes such as:

• Advertising measurement.
• Conversion tracking.
• Audience creation.
• Remarketing.
• Advertising optimization.

The actual information collected depends on the TikTok technologies and settings implemented on our Website.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Website functionality.
• Shopping cart functionality.
• Remembering preferences.
• Analytics.
• Performance measurement.
• Advertising.
• Conversion tracking.
• Marketing.
• Security and fraud prevention.

You can generally control cookies through your browser settings.

Depending on the technology involved, disabling or blocking cookies may affect certain Website functionality.

  1. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers and business partners that help us operate our business.

These may include providers involved in:

• E-commerce and Website operations.
• Payment processing.
• Shipping and fulfillment.
• Analytics.
• Advertising and marketing.
• Fraud prevention.
• Customer service.
• Information technology.
• Website security.

These third parties generally receive information necessary to perform the services they provide to us.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable law.
• Respond to lawful requests or legal processes.
• Protect our rights or property.
• Prevent fraud or abuse.
• Protect customers, employees, or other persons.
• Enforce our agreements and policies.
• Protect the security of our Website and business.

  1. ADVERTISING AND MARKETING

We may use personal information and Website activity information to measure and improve our advertising campaigns.

Depending on the technologies enabled on our Website, we may use advertising platforms such as Meta and TikTok to measure conversions, create advertising audiences, conduct remarketing, and provide advertisements that may be more relevant to visitors.

Where required by applicable law, we will provide appropriate privacy choices and mechanisms for applicable forms of tracking or targeted advertising.

  1. MARKETING COMMUNICATIONS

If you voluntarily subscribe to our marketing communications, we may send you information about:

• New products
• Product launches
• Promotions
• Discounts
• Special offers
• Events
• Brand updates

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication.

Unsubscribing from marketing communications does not necessarily prevent transactional communications, including order confirmations, shipping notifications, account-related communications, or customer service messages.

  1. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information.
• The purpose for which it was collected.
• Whether an active customer relationship exists.
• Legal, tax, accounting, or regulatory requirements.
• Fraud prevention and security requirements.
• The need to resolve disputes or enforce agreements.

We may retain certain transaction and business records for periods required by applicable law.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of personal information.
• Requesting information about how your personal information is collected or used.
• Opting out of certain marketing communications.
• Exercising other rights provided by applicable law.

Requests may be subject to verification and legal limitations.

To submit a privacy-related request, contact us at:

[email protected]

  1. CALIFORNIA RESIDENTS

If you are a California resident, additional privacy rights may apply to you under applicable California privacy laws.

The specific rights and obligations applicable to Valin Candle depend on whether and how those laws apply to our business.

Where applicable, we will process verified privacy requests in accordance with applicable law.

  1. NEW YORK RESIDENTS

Valin Candle LLC is located in New York and seeks to comply with applicable federal, state, and local privacy requirements.

Nothing in this Privacy Policy is intended to limit any privacy right that cannot legally be waived.

  1. CHILDREN’S PRIVACY

Our Website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at [email protected] so that we can review the situation and take appropriate action.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy is posted is subject to the updated policy to the extent permitted by applicable law.

  1. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact:

Valin Candle LLC
New York, New York, United States
Email: [email protected]
Website: www.valincandle.com